Privacy Policy

Genome Valley Lab Supplies (“we”, “us”, or “our”) is a partnership firm registered in Hyderabad, Telangana, India, operating as the authorized Indian distributor of bioWORLD (USA). We supply biochemicals, consumables and equipments to laboratories, universities, and pharmaceutical companies across India.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information you provide when you use our website or submit a product enquiry. By using our website, you agree to the terms described here.

For questions or requests, contact us at: genomevalleylabsupplies@gmail.com

We collect only information that is necessary to respond to your enquiry and process your order.

2.1 Information you provide directly

• Institution or company name
• Contact person's full name and designation
• Business email address
• Phone number (optional)
• Organisation type (research lab, hospital, university, pharma, etc.)
• Product names, catalog numbers, quantities, and associated notes you enter in our enquiry form
• Any additional notes or special requirements you include

2.2 Information collected automatically

Our website uses standard server logs and session cookies that are essential for basic functionality (e.g., preventing duplicate form submissions). We do not use tracking cookies, analytics platforms, or third-party advertising scripts. No data is collected passively beyond what is technically necessary for the website to function.

We use your personal information exclusively for the following purposes:

• To review your product enquiry and look up availability and pricing from our supplier
• To prepare and send you a formal quotation on company letterhead, denominated in INR
• To issue GST-compliant tax invoices (which requires your company name, address, and GSTIN if applicable)
• To coordinate delivery of products to your institution
• To respond to follow-up questions about your order or products
• To maintain records as required by Indian tax and accounting regulations

We do not use your information for marketing purposes without your explicit consent. We will never sell, rent, or trade your personal data to any third party.

We process your personal information on the basis of the contract we enter into with you when you request a quotation or place an order, and to comply with our legal obligations under Indian law — including the Income Tax Act, the Goods and Services Tax (GST) framework, and applicable accounting standards. Where processing is based on consent (e.g., sending non-transactional communications), you may withdraw that consent at any time by contacting us.

We share your information only in the following limited circumstances:

• Logistics and courier partners: We share your name and delivery address with the courier or freight company responsible for delivering your order. They are not authorised to use this data for any other purpose.
• bioWORLD, USA: As the manufacturer, they may receive order-level information (product codes and quantities) required for sourcing and export documentation. Your personal contact details are not shared beyond what is legally required on export documents.
• Legal or regulatory requirements: We may disclose information if required by law, court order, or government authority.

Enquiry and order records — including your contact information, product lists, quotations, and invoices — are retained for a minimum of 8 years to comply with Indian tax laws (including GST record-keeping requirements under the CGST Act, 2017). Once the retention period expires, data is securely deleted or anonymised.

We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS), access controls limiting who within our team can view your information, and secure cloud storage with regular backups. However, no method of transmission over the Internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Under applicable Indian law and good-faith privacy practice, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to our legal retention obligations)
• Object to processing for any purpose beyond what you originally consented to

To exercise any of these rights, email us at genomevalleylabsupplies@gmail.com with the subject line “Privacy Request”. We will respond within 30 days.

Our website uses only technically necessary session cookies — small text files stored temporarily in your browser while you navigate the site. These are deleted when you close your browser. We do not use cookies for tracking, profiling, or advertising. You can configure your browser to reject all cookies, though some website features may not function correctly as a result.

Our website may contain links to external websites such as the bioWORLD product catalog. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any information.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect when the most recent revision was made. Continued use of our website or services after a revision constitutes acceptance of the updated policy. For material changes, we will endeavour to notify you by email if we hold your contact details.

This Privacy Policy is governed by the laws of the Republic of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.